https://jobs.co.uk/job/first-line-analyst-l3-hays--d3be4f09-5950-4fc3-818f-062d51757b49 RSS feed for First Line Analyst (L3) at HAYS. en-gb Mon, 01 Jun 2026 16:15:36 GMT https://jobs.co.uk/job/first-line-analyst-l3-hays--d3be4f09-5950-4fc3-818f-062d51757b49 https://jobs.co.uk/job/first-line-analyst-l3-hays--d3be4f09-5950-4fc3-818f-062d51757b49 Mon, 01 Jun 2026 11:50:46 GMT Location: Nottingham | Salary: 18.31-18.31 Hourly | Type: Contract | First Line Analyst L3Join a leading independent technology and services provider as a FLA L3!Job Overview:We value a broad mix of experience and welcome applications from individuals at all stages of their IT expertise as a Service Desk professional. Prior knowledge of hardware and software support is advantageous and will help you succeed in this role.Rate£18.31/Hr through UMB£14.11/Hr through basic PAYE£16.02/Hr through basic PAYEContract3-month contractTimings: Operates on a rotating shift pattern between 7:00 AM and 7:00 PM, Monday to Friday, providing comprehensive coverage throughout the business day.LocationNottingham or Milton KeynesJob Description:SC Clearance MandatoryWe are seeking a First Line Analyst to join a high-performing Service Desk team supporting one of our most prestigious clients. In this role, you will act as the first point of contact for users experiencing IT-related issues, delivering a consistently high level of customer service and ensuring a positive support experience.Your key responsibilities will include managing, troubleshooting, and progressing incidents and service requests in line with agreed Service Level Agreements (SLAs). While this is primar... Contract