https://jobs.co.uk/job/first-line-analyst-l2-hays-specialist-recruitment-limited--4fb79471-df61-4beb-aab9-92b04d863d64 RSS feed for First Line Analyst (L2) at Hays Specialist Recruitment Limited. en-gb Sat, 08 Aug 2026 22:16:42 GMT https://jobs.co.uk/job/first-line-analyst-l2-hays-specialist-recruitment-limited--4fb79471-df61-4beb-aab9-92b04d863d64 https://jobs.co.uk/job/first-line-analyst-l2-hays-specialist-recruitment-limited--4fb79471-df61-4beb-aab9-92b04d863d64 Sat, 08 Aug 2026 11:51:54 GMT Location: Milton Keynes | Salary: 13.00-13.00 Hourly | Type: Contract | Job Overview:Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin a fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives.Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JUSecurity Clearance:Active SC Clearance (Essential)Duration: ASAP - 31 October 2026Working Hours: Monday to Friday, 09:00 - 17:30 (within a rotating shift environment covering 07:00 - 19:00)Rate: A per hour rate, in-scope IR35,of £13.45/hr PAYE OR £17.45hr (via a Hays approved umbrella company)Key ResponsibilitiesProvide first-line technical support to customers via phone, email, and ticketing systems.Investigate, diagnose, and resolve incidents within agreed service levels.Manage and fulfil service requests accurately and efficiently.Es... Contract