https://jobs.co.uk/job/first-line-analyst-l2-hays--b3dd2f0b-e83f-4707-8e1d-689803e7392a RSS feed for First Line Analyst (L2) at HAYS. en-gb Mon, 01 Jun 2026 21:09:48 GMT https://jobs.co.uk/job/first-line-analyst-l2-hays--b3dd2f0b-e83f-4707-8e1d-689803e7392a https://jobs.co.uk/job/first-line-analyst-l2-hays--b3dd2f0b-e83f-4707-8e1d-689803e7392a Mon, 01 Jun 2026 11:51:31 GMT Location: Nottingham | Salary: 16.35-16.35 Hourly | Type: Contract | First Line Analyst L2Join a leading independent technology and services provider as a First Line Analyst (L2)!Job Overview: Once fully trained and operational, you will be working 2 days from the Nottingham office and 3 days at home.Training:Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and able to work with minimal support.Workload:There are 6 analysts on the team sharing a workload of approx. 1000 calls and 700 emails a month.Day-to-Day Activities:Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident.We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible.Following knowledge processes for onwards assignment.Updating existing knowledge where processes have changed and creating new knowledge articles to close the knowledge gaps.Queue ManagementTaking Switchboard overflow calls when they are busy.Rate£16.35/Hr through UMB£12.60/Hr through basic PAYE£14.31/Hr through Premium PAYEContract 6 Months contractLocationPhoenix House, Colliers Way, P... Contract