https://jobs.co.uk/job/first-line-analyst-hays-talent-solutions--076c968f-08de-4946-b562-0ef79385c719 RSS feed for First Line Analyst at Hays Talent Solutions. en-gb Fri, 10 Jul 2026 16:40:37 GMT https://jobs.co.uk/job/first-line-analyst-hays-talent-solutions--076c968f-08de-4946-b562-0ef79385c719 https://jobs.co.uk/job/first-line-analyst-hays-talent-solutions--076c968f-08de-4946-b562-0ef79385c719 Fri, 10 Jul 2026 11:52:52 GMT Location: Milton Keynes | Salary: 13.45-13.45 Annual | Type: Contract | Join a leading independent technology and services provider as a First Line Analyst.Job Overview:As a Service Desk Analyst, you''ll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical issues, supporting problem investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards.Location: Milton Keynes MK7 8JURate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company)Contract Length: 12 July 2026 to 11 Oct 2026Key ResponsibilitiesProvide first-line technical support within a 24/7 x 365 service environment.Deliver technical support and service excellence to Computacenter customers.Investigate, troubleshoot, and resolve incidents within agreed SLAs.Fulfil service requests efficiently and accurately.Assist with problem investigations and root cause analysis.Create and maintain technical support documentation and knowledge articles.Provide technical guidance and coaching to colleagues where required.Ensure compliance with ... Contract