First Line Analyst

Join a leading independent technology and services provider as a First Line Analyst.Job Overview:As a Service Desk Analyst, you''ll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical issues, supporting problem investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards.Location: Milton Keynes MK7 8JURate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company)Contract Length: 12 July 2026 to 11 Oct 2026Key ResponsibilitiesProvide first-line technical support within a 24/7 x 365 service environment.Deliver technical support and service excellence to Computacenter customers.Investigate, troubleshoot, and resolve incidents within agreed SLAs.Fulfil service requests efficiently and accurately.Assist with problem investigations and root cause analysis.Create and maintain technical support documentation and knowledge articles.Provide technical guidance and coaching to colleagues where required.Ensure compliance with established standards, processes, and procedures.Support continuous service improvement and operational effectiveness.Maintain a high level of customer service and communication throughout issue resolution.Key RequirementsMust have SC Clearance.Additional InformationInterview Process: MS ..... full job details .....