Fire and Security Technical Support Manager

Technical Support Manager
North West England
Full-time, permanent 

Our client is an established competitor in the Fire and Security industry. They have launched a training academy, and require a Technical Support Manager to train, upskill and audit their academy trainees and current engineers. You must be an experienced Fire and Security Engineer, and have a strong knowledge of fire and security systems 

MUST BE WILLING TO: 

* Stay away 1 week a month for classroom based training
* Happy travelling over the North West

Your responsibilities as a Technical Support Manager:

• Provide exceptional training to trainee engineers 
• Assess and train technicians in line with the British Standards 
• Communicate effectively with trainees and their mentors 
• Maintain the performance records of all technicians in the programme
• Conduct probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback
• Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department
• Constantly reinforce good practices around relevant standards and practices to discipline
• To be accountable for you teams’ performance and monitor revenue during trainee loan working
• Managing the booking of Rooms, hotels and any other facilities needed during academy classroom training
• Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department
• Support the wider business with employee relations and people management