Fire and Security Technical Support Manager

TITLE: Technical Support Manager , Academy & Technical Upskilling

Location: Manchester/ Liverpool

Salary: £52,000 basic + 22 days holiday + company vehicle

Industry: Fire & Security / Technical Services

ABOUT

Our client, a growing fire and security solutions provider, is seeking a Technical Support Manager to support their internal Academy program. This role is responsible for coaching, upskilling, and developing technicians through a 7-month structured training program. The position combines classroom-based training with on-site support, and occasional overnight stays may be required depending on the training schedule.

Benefits – Fire and Security, Technical Support Manager

• Competitive salary up to £52,000 basic
• Professional development
• Opportunity to work across fire, EML, extinguishers, intruder, access control, and CCTV systems
• Flexible working patterns and occasional overnight travel
• Be part of a small, high-performing team

Responsibilities - Fire and Security, Technical Support Manager your role will include:

• Delivering Academy training sessions, both classroom-based and on-site
• Supporting technicians to gain qualifications and improve performance
• Monitoring progress, assessing skills, and providing feedback
• Maintaining training records and content
• Assisting field engineers when required and supporting site visits

Requirements - Fire and Security, Technical Support Manager

• Previous experience in technical roles (senior engineer considered) within fire, security, or related industries
• Knowledge of fire, EML, extinguishers, intruder, access control, and CCTV systems
• Strong IT and networking skills
• Self-motivated, organised, and performance-driven
• Willingness to travel occasionally and stay overnight if required

Desirable: Academy/trainer experience, technical certifications, and staff development experience

Why Join?

This is a fantastic opportunity to join a respected company, supporting a structured Academy program, developing technicians, and working in a high-performing, collaborative environment with career growth and professional development.

Apply Now!

If you’re an experienced Technical Support Manager or Senior Engineer, this role offers strong earning potential, hands-on leadership, and the chance to make a tangible impact on trainee and technician development.

Keywords to support your application:

Technical Support Manager, Academy Trainer, Fire Systems, EML, Extinguishers, Intruder Alarms, Access Control, CCTV, Senior Engineer, On-site Training, Classroom Training, Technical Upskilling, Performance Management, Networking, IT Skills