Permanent

Fire and Security Technical Services Manager

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Kettering, North Northamptonshire, NN16 0AP

£40000 - £50000 per annum

Posted: 16 October 2026 (Yesterday)

Closing date: 15 November 2026

Ref: ZSFSTCMGM

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About the Role

Reporting to senior management, the Fire and Security Technical Services Manager in Kettering oversees the engineering operation for a permanent contract paying £40,000–£50,000 annually. Working Monday to Friday, 8:00am–5:00pm, the post-holder allocates field resources across reactive call-outs, planned servicing and installation projects. Key duties include coordinating office and field personnel, managing capacity, resolving scheduling conflicts and confirming labour, equipment and stock are ready before engineers attend site. The successful candidate leads the engineering team, maintains daily organisation and ensures work is delivered within agreed timescales. Benefits include a company vehicle, mobile phone, laptop, pension scheme and 28 days' annual leave inclusive of bank holidays.

Fire and Security Technical Services Manager
Salary Package
- £40,000–£50,000 per annum
- Company vehicle
- Mobile phone and laptop
- Pension scheme
- 28 days’ annual leave, including bank holidays
- Working hours: Monday to Friday, 8:00am–5:00pm
Duties
- Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities.
- Allocate field resources across reactive call-outs, planned servicing, installation work and follow-on jobs.
- Coordinate closely with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales.
- Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site.
- Lead the engineering team through clear direction, regular support and effective day-to-day decision-making.
- Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery.
- Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability.
- Act as an escalation point for complex technical queries from engineers, customers and office-based colleagues.
- Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date.
- Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity.
- Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion.
- Step into a hands-on engineering capacity when additional cover is required during peak workloads, annual leave or absence.
- Build a strong working knowledge of the company’s customers, service offering and operational processes.
- Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time.
- Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth.
- Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business.