Fire and Security Customer Compliance Manager

is a leading provider of life safety solutions, specialising in the installation, commissioning and maintenance of fire detection, emergency lighting and integrated life safety systems. As part of the wider Group, is committed to protecting people and property through strong technical expertise, reliable service delivery and excellent customer care. We are now looking for a Fire and Security Customer Compliance Manager to support our service operations and strengthen the way we manage customer compliance, reporting, subcontractor performance and service governance. The Role This is a key customer compliance and service governance role, reporting directly to the Service Director. The successful candidate will act as a customer compliance champion across Service Operations, helping to ensure that customer servicing, appointment booking, report issue, remedial follow-up, subcontractor performance and contractual SLA requirements are monitored, controlled and escalated where required. The role will work across Service, Small Works, Sales/Renewals, subcontractors and regional service teams to make sure customer compliance risks are visible, actioned and reported clearly. The role covers the companies Service Operations across all regions, including the North East, Midland and North and Southern regions. Key Responsibilities Act as the customer compliance champion across the companies Service Operations. Monitor customer compliance across planned preventative maintenance, service ..... full job details .....