Finnish Speaking Customer Advisor

Finnish-Speaking Customer Care Advisor Salary: 28k per annumLocation: Canary Wharf, LondonHours: 40 hours per weekOperational Hours: Monday-Friday 7.30am-4.00pm / Saturday 8.00am-1.00pmLanguage Requirement: Fluent Finnish and EnglishWe are recruiting a Finnish-Speaking Customer Care Advisor to join an established customer service team based in Canary Wharf, supporting the consumers of a major international food and nutrition brand.You will be the first point of contact for Finnish-speaking consumers, providing a professional, friendly and empathetic service across a range of communication channels.The Role Working as part of a specialist multilingual team, your responsibilities will include: Responding to consumer enquiries and complaints regarding food and nutrition products.Providing support in Finnish, both verbally and in writing.Taking ownership of enquiries through to resolution.Handling potentially sensitive conversations in an empathetic and professional manner.Accurately recording consumer information and maintaining high data-quality standards.Working to agreed customer satisfaction, quality and productivity targets.Following established procedures and quality processes.Working alongside product, quality and knowledge specialists when required. The Ideal Candidate You will need: Fluent Finnish - written and spoken.A strong standard of written and spoken English.Excellent communication and interpersonal skills.A friendly, caring and empathetic approach to customer ..... full job details .....