Financial Services Helpdesk Advisor

We''re looking for a Financial Services Helpdesk Advisor to join a specialist team supporting financial advisers across a growing network.This is a great opportunity for someone with strong customer service experience who enjoys solving problems and learning new things. You don''t need previous protection experience or financial services qualifications as full training will be provided.You''ll be supporting advisers with protection-related queries, helping them navigate products, providers and processes while delivering a high level of service (this is a non-sales role)The RoleProvide first-line support to financial advisers across the networkRespond to queries around protection products, providers and quotation systemsHelp advisers navigate protection research tools and processesHandle queries and objections confidently while maintaining a focus on good customer outcomesKeep up to date with developments across the protection marketBuild strong relationships with advisers and internal teamsShare feedback and ideas to help improve processes and the service providedYou''ll ideally have:Experience in customer service, administration or a similar roleExcellent communication and relationship-building skillsA confident and professional telephone mannerStrong organisation skills and the ability to manage competing prioritiesA proactive approach to problem solvingThe ability to learn technical information and apply it confidentlyA genuine interest in developing a career within ..... full job details .....