https://jobs.co.uk/job/financial-services-agent-jonathan-lee-recruitment-ltd--8fe39538-1872-4b97-afed-765c96abd8c5 RSS feed for Financial Services Agent at Jonathan Lee Recruitment Ltd. en-gb Thu, 28 May 2026 16:31:34 GMT https://jobs.co.uk/job/financial-services-agent-jonathan-lee-recruitment-ltd--8fe39538-1872-4b97-afed-765c96abd8c5 https://jobs.co.uk/job/financial-services-agent-jonathan-lee-recruitment-ltd--8fe39538-1872-4b97-afed-765c96abd8c5 Tue, 26 May 2026 23:00:00 GMT Location: Manchester | Salary: £17.46/hour | Type: Contract | Financial Services Agent. Reference: Umbrella Rate: £17.46/hr (Inside IR35) Do you have a background in customer service and banking, including coaching and managing team members? This is your chance to join a company that values innovation, collaboration, and excellence. The role of Financial Services Agent offers you an exciting opportunity to make a real impact, working within a team dedicated to delivering outstanding customer relations and ensuring compliance with regulatory standards. With opportunities for career development, exposure to senior management, and the chance to work on meaningful projects, this is a role that promises growth and success. What You Will Do: • Handle customer complaints with precision, ensuring strict adherence to regulatory timeframes and standards. • Liaise with external suppliers, including the Financial Ombudsman and technical teams, to resolve customer issues effectively. • Prepare and present regulatory complaint reports and insightful commentary to senior management and forums. • Manage and coach a team of case handlers, driving performance and ensuring adherence to compliance training. • Analyse complaint trends for root ca... Contract