Financial Query Coordinator - 6 Month Fixed Term

We are currently recruiting for a Financial Query Coordinator to join a successful and growing organisation based in Sowerby Bridge. This is an excellent opportunity for a customer-focused and detail-oriented individual with experience in finance administration, customer service, credit control, invoice queries, or dispute resolution. The Role You will take ownership of financial queries from receipt through to resolution, ensuring issues are investigated thoroughly and concluded accurately and efficiently. Working closely with customers and internal departments, you will play a key role in resolving invoice disputes, managing credit requests, and supporting timely payment processes. Key responsibilities include: Managing financial and invoice-related queries from start to finish. Investigating billing, pricing, contract, and service-related disputes. Resolving purchase order and invoicing issues. Reviewing and processing credit requests. Managing shared inboxes and ensuring service levels are maintained. Liaising with internal departments to gather information and resolve issues. Maintaining accurate case records and documentation. Producing reports on outstanding and complex queries. Identifying recurring issues and supporting process improvements. Delivering excellent customer service throughout the resolution process. The Candidate We are looking for someone who is organised, proactive, and confident communicating with customers and colleagues at all levels. You will ..... full job details .....