Finance Case Handler/Complaint Handler, hybrid

Finance Case Handler/Complaint Handler, hybridOur client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation.This will involve managing cases (end to end) and applying remediation methodology andamp; complaints handling requirements. Financial Ombudsman Service - FOS - regulations must be considered at all times.Engagement via Umbrella Company Only; all taxes andamp; NI deducted at source. Hybrid working - 2 days per week on site.General responsibilities -Case handling and investigationRedress calculationCustomer communicationQuality, compliance and assuranceWorkflow and delivery ( Use workflow and case management tools to manage cases at different stages of the process)Maintain accurate status updates, audit trails, and case documentation.Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards.Skills and experience required -Demonstrable experience working within financial servicesExperience of remediation, redress and complaints investigation.Strong problem and analytical solving skillsExperience managing complex casesStrong written and verbal communication skills includingAwareness of FOS regulationsReasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive ..... full job details .....