Field Technical Support

Field Technical Support months ++On site in London+Inside IR35+ 21ph - 25 ph We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies.You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.Key ResponsibilitiesManage and resolve ITSM tickets, including incident resolution and service request fulfilmentDiagnose, troubleshoot, and resolve hardware and software issues across end-user devicesBuild, image, pre-stage, deploy, and install desktops and laptopsProvide onsite support for Windows-based environments and enterprise applicationsSupport mobile devices including iPhone and Android platformsDeliver technical support for video conferencing tools, including Webex and related collaboration platformsManage user provisioning, access requests, and desktop/peripheral supportMaintain accurate IT asset and hardware inventory within ITSM toolsLiaise with vendors for hardware repairs and service requirementsSupport infrastructure-related tasks and daily IT operations as requiredCreate, ..... full job details .....