Field Technical Support _Active BPSS

Job Title: Field Technical Support Representative (Onsite Contract)Location: London, UK (100% Onsite)Contract Duration: 12 MonthsSecurity Clearance: BPSS Required (Must be a single UK national; Dual Nationals cannot be considered)About the RoleWe are seeking an experienced Field Technical Support Representative to act as a dedicated, resident onsite technician at a corporate office in London. In this client-facing position, you will provide vital "hands-and-eyes" technical support directly to end-users.You will be responsible for managing the entire lifecycle of workplace technology-from imaging and deploying new devices to troubleshooting everyday hardware/software glitches, managing IT assets, and supporting high-profile virtual events. This role operates on a "Try before you buy" basis, offering an excellent opportunity to showcase your skills for long-term potential.Key ResponsibilitiesOnsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently.Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary.Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware.Mobile and Peripherals: Provide expert-level troubleshooting for mobile devices (iPhones/Androids) and other desktop peripherals.Event and AV Support: Facilitate, ..... full job details .....