Field Support Specialist

Howdens are looking for a Field Support Specialist (Internally known as a Template and Installation Co-ordinator) to join our team at our manufacturing site in Normanton, West Yorkshire, where we produce bespoke stone worktops.As a Field Support Specialist, you''ll be the key point of contact for our templating and installation teams, providing support and guidance when challenges arise on-site. Working closely with colleagues across operations, you''ll investigate issues, coordinate solutions, and help ensure installations are completed right first time, delivering an excellent customer experience.Location Normanton, West Yorkshire Contract Type Full-Time - PermanentShift Monday - Friday, one week 9am-5pm one week 8am-4pmHiring Manager Customer Services Team LeaderWhat will I be doing as a Field Support Specialist?Acting as the primary point of contact for templating and installation teams, providing support and resolving issues that arise.Investigating and completing root cause analysis on installation and site-related issues, co-ordinating effective solutions to keep jobs progressing.Setting up and maintaining accurate system information for each template and installation, including customer-specific requirements.Producing and issuing clear instructions and job information for installation teams attending site.Working with internal departments and field-based teams to deliver a right-first-time installation experience.Recording and updating information accurately on ..... full job details .....