https://jobs.co.uk/job/field-support-manager-customer-care-hygrove-partners-ltd--729e5ace-ea09-47c2-ae8e-18e102cf3266 RSS feed for Field Support Manager - Customer Care at Hygrove Partners Ltd. en-gb Fri, 02 Oct 2026 18:12:04 GMT https://jobs.co.uk/job/field-support-manager-customer-care-hygrove-partners-ltd--729e5ace-ea09-47c2-ae8e-18e102cf3266 https://jobs.co.uk/job/field-support-manager-customer-care-hygrove-partners-ltd--729e5ace-ea09-47c2-ae8e-18e102cf3266 Fri, 02 Oct 2026 11:52:36 GMT Location: City | Salary: 35000.00-35000.00 Annual | Type: Permanent | Hygrove Partners are recruiting a Field Support Manager (Customer Care) on behalf of one of the fastest-growing, most modern and exciting construction firms in the UK, delivering new build and social housing projects across the West Midlands. The Role: Leading the customer care and aftercare function across new build and social housing schemes, making sure residents, housing association clients and developers receive a first-class service from handover through to defects close-out. Key Responsibilities: Managing resident and client queries, complaints and aftercare requests from first contact to resolution Coordinating field operatives and subcontractors to attend defects, snags and reactive repairs promptly Conducting resident visits, pre-handover and post-completion inspections Monitoring KPIs, response times and customer satisfaction, and reporting to senior management Liaising with housing associations, site teams and developers to keep everyone informed Ensuring accurate records and job tracking on the company''s systems What We''re Looking For: Customer care, aftercare or field support experience within construction, new build or social housing Strong organisational and co... Permanent