Field Service Technician

Overview This is an exciting opportunity to join our already well established global Field Service team. We are looking for an additional, UK customer based, Field Service Technicians to represent IPG. You will join a small and growing EU and UK team.To start with this role is a 6 month contract and we expect that this will soon transition to a permanent role.As a Field Service Technician, you will be responsible for maintenance and repairs on all IPG/Better Packages products within the assigned location and to assure continuity of customer operations. You will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer''s satisfaction and/or in compliance with agreed upon Service Agreements. Responsibilities This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff Establish a regular Preventive Maintenance program for existing end user accounts Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences Follow established communication procedures - issue RMA''s, prepare and submit work orders, expense ..... full job details .....