Field Service Technician

A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.Working as part of a mobile service team, you ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.The role : Field Service Engineer - Business TechnologyMidlands Region £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and UttoxeterWhat you ll be doing:Carrying out installation, servicing and repair of hardware devicesDiagnosing faults and resolving technical issues within agreed service levelsSupporting customers with operational queries and preventative maintenance adviceManaging parts stock and maintaining accurate service recordsLiaising closely with the service desk to update call progress and completion detailsDelivering end user guidance and supportEscalating complex faults when requiredWhat we re looking for:Previous experience supporting technical hardware productsStrong fault-finding and troubleshooting skillsGood understanding of connecting equipment within customer IT environmentsComfortable working independently in a ..... full job details .....