Field Service Technician (Hardware Break/Fix) - EC London

Field Service Technician (Hardware Break/Fix) - EC LondonLocation: Aylesbury/Slough Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £Role OverviewWe are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.Key ResponsibilitiesPerform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.Conduct installation, maintenance, and replacement of hardware components.Respond to customer service requests and technical issues promptly.Maintain daily communication through phone, email, voicemail, and internal communication tools.Ensure all administrative tasks and service updates are completed accurately.Follow best practice standards and operational procedures.Maintain and manage tools, spare parts, and test equipment.Utilize escalation and support processes to resolve complex service issues.Travel extensively to customer locations across assigned regions.Lift and transport equipment or parts up to 25 kg.RequirementsMinimum 3 years of experience diagnosing and repairing desktop and laptop hardware.Strong experience with HP and Lenovo ..... full job details .....