Field Service Technician

Our prestigious client is seeking a Field Service Technician to cover the Maidstone & surrounding areas; this person is responsible for carrying out field-based service and repairs on the company''s equipment to a high standard in a professional and customer-focused way.

This role will involve travelling to various customer locations in and around Maidstone and surrounding areas and on occasions further afield as the role requires.

• Location: Maidstone and surrounding area
• Salary: Competitive
• Contract: Permanent
• Benefits: Generous holiday allowance, Pension, Life Assurance, Company Vehicle & Fuel Card

As the Field Service Technician, you will be responsible for:

• Responsible for the configuration, quality, and accuracy of products.
• Independently isolate and resolve issues raised by customers.
• Troubleshoot product issues and effectively complete repairs.
• Understanding of spare parts and routine product repairs.
• Ensure specified processes, procedures, and reporting methods are followed.
• Perform preventive maintenance checks and adjustments.
• Perform product repairs and maintenance at client sites
• Provide outstanding customer service in educating customers on product repair, maintenance and usage.
• Serve as product expert and brand ambassador.
• Ensure hardware, software and network of the product is functioning properly after each service.
• Properly record and replenish the inventory and spare parts in the service vehicle.
• Maintain the company supplied vehicle to ensure it''s in good working order.

The successful Field Service Technician will have the following related skills / experience:

• Associate degree in Electronics, Technical School certification as an Electronics Technician, or equivalent technical training preferred but not required
• Minimum 3 years of experience in a technical customer service position
• Team player attitude and taking accountability
• Excellent customer service skills
• Ability to work well both independently and in a team environment
• Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
• Maintain a safe and clean environment at all times
• Ability to lift up to 70 lbs. with assistance
• Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreement
• A full, clean driving license is essential