35000 - 45000 Per Annum None
About the Role
The Field Service Technician position, based in Southampton, is a permanent role with a salary range of £35,000 to £45,000 per annum. The role involves maintaining, servicing, and repairing equipment such as chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units. The technician attends customer sites for maintenance, breakdowns, and commissioning, diagnosing issues with hand tools, diagnostic software, and blueprints. Building strong customer relationships and acting as a trusted technical contact is essential. Collaboration with Service Desk, Sales, and Operations is required to share insights and drive improvements. Key skills include experience in a service or field-based role, strong communication, troubleshooting abilities, and a UK driving licence.
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites
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