Field Service Operations Coordinator

Field Service Operations Coordinator Hybrid-Working from Hampshire £30,000 to £35,000 per year (+ Bonuses) Plus an excellent benefits package The Opportunity: We''re looking for a Field Service Operations Coordinator to support a busy UK field engineering operation based in Hampshire for a leading transport technology business. This is a varied, hands-on position working closely with field engineers and technicians, ensuring they have the operational support, parts, equipment, information and documentation required to deliver an effective service. This would suit someone with previous experience supporting field engineers, maintenance teams or technical service operations who is organised, responsive and comfortable managing multiple priorities. Role and Responsibilities: Provide day-to-day operational support to field engineers and technicians, responding to queries and escalating technical issues where appropriate. Track engineer utilisation, time worked and operational activity. Manage ServiceNow tickets, work orders and service documentation. Coordinate activity between field teams, customers, contractors and internal stakeholders. Support procurement activities, including raising purchase orders, expediting parts and maintaining spare-parts availability. Coordinate equipment and parts logistics, including deliveries and tracking. Maintain accurate operational records, registers and tracking spreadsheets. Produce regular SLA and KPI reports and monitor performance ..... full job details .....