Field Service Manager

Salary: (phone number removed) Basic (DOE)Hours: Mon-Fri - 8am - 4.30pm Based in Worcester with occasional travel to sites.Car / AllowanceCompany BonusWe''re looking for a hands-on Field Service Manager to lead and elevate our client''s Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.You''ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.What You''ll Do Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction Manage technical escalations, resolving complex issues quickly and professionally Oversee installation projects nationwide, ensuring deadlines and installation targets are met. Allocate workloads and prioritise jobs to maximise responsiveness and uptime Identify trends, recurring issues and opportunities for continuous improvement Work closely with customers and internal stakeholders to deliver a best-in-class service Deliver training and upskilling across the team Track performance metrics and use data to improve service deliveryRequirements Proven experience in field service engineering, with demonstrable leadership ..... full job details .....