Field Service Manager - remote working

On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers.Please note, this role is fully remote therefore the successful candidate can live anywhere within the UK. A generous car allowance is also offered.As the Field Manager, you will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience.The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met.Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.For this role, key responsibilities include:Responsible for the day-to-day operational performance for the region.Ensure SLAs, KPIs, and customer satisfaction targets are achieved.Lead and develop 10 - 14 Field Service Engineers, proactively managing workloads and resources.Resolve operational issues while escalating where necessary.Strive for a right-first-time approach to service delivery.Ensure compliance, overseeing of costs, assets and vehiclesProduce accurate management reportingMeet with your team once per quarter to encourage positivity and encouraging team working.Personal Specification required for this role:Proven experience in managing teams ..... full job details .....