Field Service Manager

My client is currently recruiting for an experienced Field Service Manager to join their business. They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK. Their ideal candidate will have a proven technical / engineering related service management background as well as an electrical / mechanical hands-on background. Field Service Manager role: Reporting to the Managing Director, as the successful Service Manager you will be responsible for: • Managing all in-house and on-site activities of the Service Department, including: o Field Service Engineers (currently 2) o Administrator (currently 1) o Service vehicles (currently 2) o Tooling and stock • Maintaining and enhancing Service Department standards and protocols / work instructions • Handling customer service enquiries • Providing Distributor and Customer service training (when required) • Liasing with Customers and attending meetings both in-house or at Customers sites • Participating in Service / Maintenance Tenders and Contract discussions • Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities • Responsible for staff performance reviews and disciplinaries • Managing Service Department Health and Safety including staff safety and wellbeing, PPE, COSHH etc, Risk Assessments • Factory keyholder and joint named responder in event of intruder alarm activation. • ..... full job details .....