Field Service IT Support

Field Service IT Support: Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images. Prepare and configured new laptops/workstations specifications as assigned End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity) Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades. Windows upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices Analyzed and diagnosed DNS/DHCP/VPN and other networking issues End user issues related to network, IP config, windows troubleshooting Actively worked with hardware and software vendors to resolve client issues in a timely manner Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications. Installation of printers, Configuring conference room facilities IP Phone ..... full job details .....