https://jobs.co.uk/job/field-service-helpdesk-specialist-acs-performance-ltd--64768345-3736-417e-adfe-2edac9dc4f94 RSS feed for Field Service Helpdesk Specialist at ACS Performance Ltd. en-gb Wed, 30 Sep 2026 16:26:30 GMT https://jobs.co.uk/job/field-service-helpdesk-specialist-acs-performance-ltd--64768345-3736-417e-adfe-2edac9dc4f94 https://jobs.co.uk/job/field-service-helpdesk-specialist-acs-performance-ltd--64768345-3736-417e-adfe-2edac9dc4f94 Tue, 29 Sep 2026 23:00:00 GMT Location: Milton Keynes | Salary: Negotiable | Type: Permanent | Field Service Helpdesk Specialist Location: Remote - UK Employment: Full-time, Permanent Salary: Competitive We''re looking for a Field Service Helpdesk Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You''ll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers are kept informed throughout the process. THE ROLE Your responsibilities will include: * Receiving, logging and prioritising incoming service calls, emails and support tickets * Providing first-line technical support and troubleshooting * Diagnosing technical issues using knowledge resources and established processes * Scheduling and dispatching field service engineers * Monitoring jobs through to completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing service and job status updates * Supporting... Permanent