Field Service Helpdesk Specialist

Field Service Helpdesk SpecialistLocation: Remote - UKEmployment: Full-time, PermanentSalary: CompetitiveWe''re looking for a Field Service Helpdesk Specialist to join a busy technical service team supporting customers across the UK.This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You''ll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers are kept informed throughout the process.THE ROLEYour responsibilities will include: Receiving, logging and prioritising incoming service calls, emails and support tickets Providing first-line technical support and troubleshooting Diagnosing technical issues using knowledge resources and established processes Scheduling and dispatching field service engineers Monitoring jobs through to completion and keeping customers updated Maintaining accurate information within service management systems Escalating complex or high-priority technical issues to the appropriate teams Managing customer expectations during service incidents Producing service and job status updates Supporting improvements to helpdesk processes and technical documentationABOUT YOUWe''re looking for someone with previous experience in a helpdesk, service desk, technical support or field service coordination environment.You should have: Strong diagnostic and problem-solving skills Excellent customer service and communication skills Ability ..... full job details .....