Field Service Engineer

Job Description Sysco are currently recruiting for a Services Engineer to join the Technology team in Bruguières, France, who will support in the area End User Compute and Modern Workspaces.The main mission is to provide support for Sysco France''s IT technology services on sites located in the assigned region.Key responsibilities include ongoing support for technologies in the field, including desktops, print devices, video conferencing rooms, software license compliance, IT security, and hands-on support for IT infrastructure in the field.It is part of the incident resolution process by establishing an initial diagnosis of the incident and its impact. It also works with the European support center and our IT teams in the central office.Key Accountabilities and Responsibilities:Provide technical support to Sysco''s operating sites in the Designated Region.Ensure compliance with IT standards and offer a high level of customer satisfaction.Participate in the accurate management of the inventory of IT assets in the region.Establish a diagnosis of the incident and determine the level of criticality for implementation of an action planFeed the knowledge base related to incidents within its scope (KB).Perform on-site preventive maintenance, such as checking the status of wiring and connections, keeping computer racks clean and clear, etc., to ensure proper operation and prevent breakdowns.Participate in daily Agile meetings (Kanban), backlog management and follow-up of ongoing ..... full job details .....