Field Service Engineer

Field Service Engineer

Job title: Field Service Engineer

Location: Manchester                                    

Salary: Up to c£36,000 (OTE) pa. Up to c£30,000 pa basic + up to £500 per month in incentives + vehicle

Hours: Monday to Friday (40 hour week), no required weekend work

Job Purpose

This is an exciting opportunity to join a leading name within the drinking water dispensers, as we are currently seeking a Field Service Engineers to cover Manchester and the surrounding area. Some additional travel may be required.

With over 90,000 homes served, being a Field Service Engineer in this role isn’t just about taking care of the equipment, it is about giving the customers great service every day.

Key Responsibilities

•           Be the face of the company for our customers demonstrating outstanding customer service including good personal appearance and great communication skills

•           Prepare and install WaterBars (water dispense equipment) in a variety of different environments including commercial businesses, government establishments and peoples’ homes

•           Carry out routine servicing to our range of equipment to company standards and to the satisfaction of the customer.

•           Carry out competent fault finding and diagnostic tests on our equipment, repairing faults that are identified on the customer’s premises

•           Ensure all work is carried out safely, tidily and to a high standard

•           Pass on any great sales opportunities to the right team

•           Responsible for maintaining your company vehicle, ensuring it is clean, tidy and roadworthy at all times

Person Specification

Competencies

•           Self-motivated and happy to work on your own

•           Excellent communication and customer relation skills are essential in this customer facing role

•           Punctual, reliable with a desire to provide excellent customer service

•           Duties will include lifting and carrying weights of up to 20kg

Qualifications and Experience

•           Experience as a Field Service Engineer

•           Full clean driving licence

•           Any experience/ understanding of plumbing, white goods, or the water dispenser industry (EDWCA) would be beneficial, full training will be given

•           Familiar with mobile technology and email

If you feel this is a good match for your skills and experience and is a role you could make a positive impact in, we look forward to hearing from you. Please get in touch for further information.