Field Service Engineer (Retail)

A fantastic new opportunity for a Field Service Engineer to work in the retail industry has arison.

As a Retail Field Service Engineer, you’ll be at the forefront of keeping essential retail technology running at its best. Supporting cutting-edge weighing, labelling, and in-store systems, you’ll help customers minimise downtime and maximise performance. It’s a remote-based role with plenty of autonomy, backed by a knowledgeable and supportive team.

What You’ll Be Doing

• Install, service, and repair retail equipment directly at customer sites
• Diagnose faults quickly and deliver effective, first-time fixes
• Provide outstanding customer service through clear communication and a proactive approach
• Carry out routine inspections and preventative maintenance visits
• Accurately log service work, parts, and customer interactions
• Work closely with internal support teams to resolve complex issues
• Keep up to speed with new technology, products, and retail industry standards

What We’re Looking For

• Proven experience in a Field Service Engineer or similar hands-on role
• Strong technical skills across electronic, mechanical, and software systems
• A confident problem-solver who’s comfortable working independently
• Excellent communication and relationship-building skills
• Full UK driving licence and flexibility to travel across the Southern region
• Relevant technical qualifications (electronics, IT, or engineering) are a plus
• Willingness to respond to priority or emergency call-outs when required

What’s On Offer

• Remote working with full company support
• Comprehensive training and ongoing development
• Clear career progression opportunities
• Company vehicle, mobile phone, and laptop
• Contributory pension and additional benefits such as health cover
• A friendly, collaborative team that values your expertise

Experience within EPoS, photocopiers, access control and other related electro mechanical field or workshop based roles is ideal