https://jobs.co.uk/job/field-service-engineer-reed-specialist-recruitment--f052d5e8-0ca0-4170-8867-c795b7c56d5b RSS feed for Field Service Engineer at Reed Specialist Recruitment. en-gb Thu, 08 Oct 2026 19:52:56 GMT https://jobs.co.uk/job/field-service-engineer-reed-specialist-recruitment--f052d5e8-0ca0-4170-8867-c795b7c56d5b https://jobs.co.uk/job/field-service-engineer-reed-specialist-recruitment--f052d5e8-0ca0-4170-8867-c795b7c56d5b Thu, 08 Oct 2026 11:57:45 GMT Location: City | Salary: 14.35-14.35 Hourly | Type: Permanent | Desktop Support Engineer: Belfast - £14.35 per hour + Mileage Role Summary REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast. Working as part of an IT Support team, responsible for the installation and support of IT equipment to a large private sector organisation, this role will report to the IT Manager and will involve Responsibilities:First point of contact for CustomersProvide 1st Line diagnosis and resolutionMaintain a high level of 1st time fix ratesLogging incidents and service requests from customers received via telephone, email and customer portal and process accordinglyTo provide an excellent level of customer service and value to end usersEscalation of tickets to resolver groups when requiredEnsure customers are kept updated on progress of ticketsPrioritisation and management of workload and tasks, working within contractual Service Level AgreementsWork in accordance to company policies, procedures and standardsMaintain awareness of current appropriate technologies used by customersUpdate and share knowledge gained Essential Criteria:Excellent knowledge ... Permanent