Field Service Engineer

Desktop Support Engineer: Belfast - £14.35 per hour + Mileage Role Summary REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast. Working as part of an IT Support team, responsible for the installation and support of IT equipment to a large private sector organisation, this role will report to the IT Manager and will involve Responsibilities:First point of contact for CustomersProvide 1st Line diagnosis and resolutionMaintain a high level of 1st time fix ratesLogging incidents and service requests from customers received via telephone, email and customer portal and process accordinglyTo provide an excellent level of customer service and value to end usersEscalation of tickets to resolver groups when requiredEnsure customers are kept updated on progress of ticketsPrioritisation and management of workload and tasks, working within contractual Service Level AgreementsWork in accordance to company policies, procedures and standardsMaintain awareness of current appropriate technologies used by customersUpdate and share knowledge gained Essential Criteria:Excellent knowledge of Windows 10/11Ability to audit PCs and to install software on the replacementsGood troubleshooting skills of above softwareAbility to work unsupervised Good manner with customers (GP Practice managers)Ability to drive with own vehicle and appropriate insuranceDesirable Criteria Desktop/network ..... full job details .....