Field Service Engineer

Field Service Engineer - South West Region

Are you a skilled Field Service Engineer looking for your next challenge? This role offers the opportunity to work across the UK and internationally, with some travel and time away from home required.-All travel is pre-arranged and fully expensed. As your experience grows, you may also be involved in commissioning newly installed systems, which can occasionally require extended stays on-site.

Key Responsibilities:

• Service and maintain a variety of water treatment equipment including Reverse Osmosis systems, Deionisers, Filtration Units, Water Softeners, and Effluent Treatment Plants at customer sites both in the UK and overseas.

• Develop and manage relationships with customers and on-site personnel.

• Diagnose and resolve technical issues in the field and through remote support.

• Undertake installation and commissioning work depending on your skills and qualifications.

• Produce detailed service reports and other documentation using Microsoft Word.

• Provide support that aligns with both commercial and technical specifications.

• Contribute to internal service improvement efforts to drive efficiency and quality.

• Maintain a high standard of customer care and technical service.

• Adhere to all relevant policies, including health and safety regulations.

• Proactively pursue opportunities for learning and skill development.

Candidate Profile:

• Qualified electro-mechanical engineer with a multi-disciplinary background.

• Previous experience in water treatment or a similar technical field is advantageous.

• Field service or remote technical support experience is beneficial.

• Strong commitment to delivering excellent customer service.

• Excellent verbal and written communication skills with the ability to engage with a range of stakeholders.

• Professional, self-motivated, and well-organised.

• Comfortable using Microsoft Office applications.

• Holds GCSEs or equivalent in English and Maths.

• Full UK driving licence and willingness to travel nationally and internationally.

Location:
This is a home-based role with travel as required. A vehicle and fuel card are included as part of the package.

Salary: -35,00045,000 DOE