Field Service Engineer

Field Service Technician (Midlands)

Location: Covering Birmingham to Sheffield
Salary: £40,000 + Overtime + Bonus (OTE £50,000+)
Hours: Monday to Friday, 08:00 – 16:30

The Company

We are working with a leading provider of automated storage and retrieval solutions, delivering innovative systems that help customers maximise efficiency, productivity, and space utilisation. Operating across a range of manufacturing, engineering, aerospace, warehousing, and cleanroom environments, the business has built a strong reputation for delivering high-quality technology and outstanding customer support.

The Role

An exciting opportunity has arisen for a Service Technician to join a growing field service team covering the Midlands region. You will be responsible for the maintenance, fault finding, repair, and servicing of automated storage systems at customer sites.

The role is predominantly electrical, although a basic understanding of mechanical maintenance is required. You will work independently, providing a high standard of customer service while ensuring all work is completed safely and efficiently.

Key Responsibilities

• Electrical and mechanical fault finding, with a strong focus on electrical systems
• Carrying out planned preventative maintenance and reactive breakdown repairs
• Providing excellent customer service and maintaining strong customer relationships
• Completing service reports and documentation accurately and in a timely manner
• Working independently with minimal supervision
• Supporting colleagues and assisting the wider engineering team when required
• Ensuring PPE, tools, and equipment are maintained to company standards
• Following all quality, health, safety, and environmental procedures

Requirements

• NVQ, City & Guilds, BTEC or equivalent electrical/electronic qualification
• Previous experience within a manufacturing, production, engineering, or industrial environment
• Strong electrical fault-finding skills
• Experience working on 3-phase systems and 415V equipment
• Ability to test and diagnose electrical control systems
• Basic mechanical maintenance skills such as bearings, drives, sprockets, and general mechanical components (training provided where required)
• Full UK Driving Licence

Package & Benefits

• Basic Salary: £40,000
• OTE: £50,000+
• Company Mercedes Van (with private use)
• Door-to-door pay
• Overtime paid at Time and a Half
• Annual Bonus Scheme (typically around 10%, company performance dependent)
• Company Pension Scheme
• 25 Days Holiday + Bank Holidays
• Company iPhone, Laptop, Tools, PPE and Uniform provided

Call Out

Participation in a shared call-out rota with the wider UK engineering team (approximately 7 engineers nationwide) on an ad-hoc basis.

If you are an electrically biased engineer looking for a field-based role with excellent earning potential and the opportunity to work on advanced automated systems, we would like to hear from you.

If this role is of interest, please press apply or get in touch with Ryan Guy on (phone number removed) or (url removed)