Field Service Engineer

The Role:

Due to our clients continued growth they are looking for an engineering professional to join the service and support team, working with a team of 15 engineers serving a customer base of currently 500 customers. Servicing a wide range of commercial and industrial heating systems, including industrial steam plant.

Experienced professional with proficient knowledge of job area and practical knowledge of project management. May manage projects or processes with general supervision. Communicates with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures. Recommends enhancements to systems and processes. Works to achieve operational targets for specific programs and projects with moderate impact on departmental results.

Key Responsibilities:

• Service/PPM/Breakdown support of Customers heating appliances
• Identify and resolve complex technical issues.
• Adhere to safety regulations and procedures while working on-site.
• Job reporting and paperwork management
• Provide technical assistance and training to customers
• Stay updated on the latest technologies and industry trends.
• Work closely with other team members, including engineers, technicians, and customer support staff.
• Provide remote technical assistance to customers when necessary.

Qualifications, Experience and Skills:

• Gas Safe qualifications COCN1, CCP1, CIGA1
• Suitable industry qualifications, HND/ONC or equivalent NVQ/C&G
• Preferred experience on steam boilers and water level controls
• Preferred Electrically qualified with 17th edition
• Competent in electrical fault finding and boiler controls
• Competent in pipework installation, steel, copper, plastic
• Competent in Health and Safety procedures
• Ability to work on their own in unfamiliar surroundings as well as part of a successful team
• Willing to be part of a call out rota for emergencies
• Willing to work away from home
• Good customer service skills, excellent written and communication skills, well presented, full driving licence

If a CW Executive Search consultant does not reach out within 2 weeks of your application you have unfortunately been unsuccessful.