Field Service Engineer

Field Service Engineer Role

Location: Factory based in Barry with travel required across the UK and occasional international trips
Employment Type: Permanent

Benefits: 1.30pm finish Fridays, Fully expensed company car, onsite parking

Primary Responsibilities

• Conduct servicing, maintenance, and repairs on diagnostic instruments

• Perform equipment calibration and validation, following strict accredited procedures

• Execute tasks both on-site and at various locations throughout the UK

• Ensure biannual servicing and verification of all equipment

• Represent and demonstrate products to clients as needed

• Oversee all external service, repair, and maintenance activities

• Deliver customer support through phone, email, and face-to-face interactions

• Keep clients informed on system updates, changes, and relevant information

• Maintain accurate records of all service operations

• Liaise with service administrators to schedule and prioritise service visits

• Support internal service engineers with technical expertise

• Foster positive relationships with customers

• Required Qualifications and Experience

• Minimum qualification of HND in Electronic Engineering or equivalent

• A minimum of three years hands-on experience in field service roles

• Skilled in installing, testing, and repairing electronic equipment, including printed circuit boards (PCB)

• Excellent communication skills, both written and verbal

• Strong analytical and problem-solving abilities

• Commitment to delivering high-quality customer service

• Valid passport without travel restrictions

• Clean and full UK driving license

• Willingness to travel extensively across the UK, including overnight stays as necessary

• Flexible work schedule adaptability for service callouts

• Exemplary attendance and timekeeping record

• Role involves extensive domestic travel with occasional overseas assignments

• Primary base when not travelling is the Barry factory location

• Work week totals 37 hours: Monday to Thursday from 8:30 AM to 5:00 PM, Friday from 8:30 AM to 1:30 PM

• On-call availability is required to cover holiday periods due to the service nature of this role

Important: Candidates will undergo Police and contractor background checks prior to employment. Only applicants meeting these criteria should apply.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.