Field Service Engineer

Overview

Anytime, Edinburgh, Scotland, United KingdomJoin to apply for the

Field Service Engineer

role at

Anytime .3 days ago Be among the first 25 applicants.About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values – Integrity, Passion, Courtesy and Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. We are looking for inspiring and pioneering individuals who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do.Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business.Please take the time to look at our Trustpilot reviews. We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service.Job details

Responsibilities

Conducting service visits to address reported calls and maintain high standards of professional service support.Responding promptly to customer service requests for the repair of business equipment.Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.Managing inventory of spare parts and consumables effectively to support service operations.A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.Skills and Experience Required

It is essential that you have worked as an engineer on MFD printers.IT knowledge with the ability to network devices and to set up scanning functions.The ability to provide first class customer service with previous customer facing experience.Experience of working in a target driven environment.To be smart and presentable at all times.Willing to undertake training on new product lines, such as laptops and PCs.Benefits

Flexible working options33 days holiday including bank holidaysHoliday purchase schemeEnhanced family friendly benefits (maternity, adoption, paternity and IVF)2 paid days off per year for voluntary work to support our local communitiesStaff Reward SchemePension schemeLife assurance 4 x salarySponsorship for professional development and membershipsEmployee Assistance Programme, including access to a virtual GP and financial wellbeing supportMental health first aider support programmeCycle2work schemeDiscounted Gym MembershipEye care voucher schemeFree flu vaccinationsEmployee social events and recognition activities throughout the yearHP Employee discount programmesMobile phone discountsApogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.Our application form is quick and easy; no need to repeat your entire CV.Additional information

Seniority level: Entry levelEmployment type: Full-timeJob function: Repair and MaintenanceIndustries: Repair and MaintenanceReferrals increase your chances of interviewing at Anytime by 2x.Get notified about new Field Services Engineer jobs in Edinburgh, Scotland, United Kingdom.We are an equal opportunity employer and welcome applicants from all backgrounds. If you require adjustments during the application or recruitment process, please contact us for ..... full job details .....