Field Service and PDI Engineer

Reports to: Head of Services Location: Field-Based with regular attendance at Head Office and customer sites as required. Job Summary The Field Service and PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards. Key Responsibilities Field Service Engineering - Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology. - Diagnose and rectify mechanical, electrical, software, and connectivity faults. - Respond to customer service calls within agreed service level agreements (SLAs). - Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction. - Accurately record service activity, parts usage, and customer interactions using company systems. - Provide technical advice and user guidance to customers where required. IT and Network Support - Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions. - Troubleshoot network connectivity issues relating to printers and MFDs. - Support integration with Microsoft 365, Active Directory, network folders, and secure print ..... full job details .....