Field Resource Controller (SC Cleared)

Are you positive with a creative attitude that can work as part of a team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology?We are looking for a field resource controller to support and augment the existing service.The role will involve:Incident management: incident logging, triage and assignment on various platformsExcel and manage the incident to resolution in conjunction with the 3rd party, keeping the service desk record in all toolsets updated in according with agreed work instructionsElectronic diary managementYour experience:Experience in incident resolution and/or system management of IT infrastructuresExperience in a Customer Service environmentExperience in scheduling and diary managementExperience dealing with 3rd party suppliersExperience and confident in use of MS Office programsCandidates must be SC CLEARED or be able to become soApply ..... full job details .....