Field Representative

Safran HE is seeking a customer-focused Field Representative to act as the key interface between the business and its customers. Combining technical expertise with strong relationship management skills, the role supports operational readiness, maximises equipment availability, resolves technical challenges, and enhances customer satisfaction while fostering long-term customer loyalty and business growth.

Safran - Here, we craft excellence together.

At Safran, excellence is a journey - and we''d love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision

About the Role:


* Ensure Operational Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.

* Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.

* Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.

* Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.

* Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.


Scope of Responsibility:

* Operators.
* Third-Party Maintenance Centre''s.
* Safran HE Network Partners.

Performance Indicators

* Annual customer visit requirements as defined by the Field Representative Manager
* Customer requests follow-up & closure
* Customer complaints (Product or technical support)
* Maintain Fleet Data across allocated fleet to greater than 85%
* FLY Event Report quality

What You''ll Bring

Essential:

* Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears.
* At least 24 months of successful experience in gas turbine maintenance or repair, and/or as a technical support interface specifically in the helicopter domain.
* Must demonstrate working knowledge of the language used in maintenance documentation.
* Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams).
* Willingness to travel frequently for professional purposes.
* Provide 24/7 out of hours AOG technical support on a 1 in 4 week rota.

Desirable:

* Attendance at theoretical and practical training sessions on Safran HE products.
* Proven experience as a technical or operational support interface.
* Up-to-date training in Human Factors and Aviation Legislation.
* Knowledge of helicopter airframes.
* Advanced proficiency in standard office software applications.