Field Representative- Johannesburg

JOB TITLE: Field Representative
LOCATION: Johannesburg, South Africa
WORK PATTERN: Hybrid

Safran - Here, we craft excellence together.

At Safran, excellence is a journey - and we''d love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.

About the Role:


* Ensure Operational Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.

* Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.

* Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.

* Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.

* Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.


Scope of Responsibility:

* Operators.
* Third-Party Maintenance Centre''s.
* Safran HE Network Partners.

Performance Indicators

* Annual customer visit requirements as defined by the Field Representative Manager
* Customer requests follow-up & closure
* Customer complaints (Product or technical support)
* Maintain Fleet Data across allocated fleet to greater than 85%
* FLY Event Report quality

What You''ll Bring

Essential:

* Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears.
* At least 24 months of successful experience in gas turbine maintenance or repair, and/or as a technical support interface specifically in the helicopter domain.
* Must demonstrate working knowledge of the language used in maintenance documentation.
* Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams).
* Willingness to travel frequently for professional purposes.
* Provide 24/7 out of hours AOG technical support on a 1 in 4 week rota.

Desirable:

* Attendance at theoretical and practical training sessions on Safran HE products.
* Proven experience as a technical or operational support interface.
* Up-to-date training in Human Factors and Aviation Legislation.
* Knowledge of helicopter airframes.
* Advanced proficiency in standard office software applications.