Field IT Engineer

Job Title: Field EngineerLocation: NewburySalary: Competitive Job Type: Full Time, PermanentAt Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.About the role:As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment.Key ResponsibilitiesAddress technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectationsProviding timely updates to clientsDiagnose and resolve technical issues and provide technical assistance on client sitesCompleting proactive maintenance onsiteRespond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queriesMaintain and update accurate client site documentation via IT Glue, ..... full job details .....