Field Engineer

Overview

Field Service EngineerThe role is a high quality, conscientious Technical Services Engineer complimenting the Technical Team, and helping develop the rapidly expanding Service Department. The candidate is required to be flexible and meticulous in approach to service and needs an in depth understanding of the service sector.Note:

This job description includes responsibilities, qualifications and work conditions as part of the role.Responsibilities

Technical Support - remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changesField Service - visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgradesSpare Parts Management - the appropriate maintenance of in-country spare parts. Including but not limited to restocking from after parts are used, stocking an appropriate level of spare parts for the machine installed base, stock taking as required by financeRefurbishment - supporting sub assembly refurbishment to improve service costs and PM outcomesRequired Knowledge and Skills

The Responsibilities of the role are highly specialised to support our equipment yet extremely wide ranging and include many disciplines (listed below) and require a unique individual with specialised skill set and the successful candidate will have the following skills:Electrical/Electronic

- experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level.Mechanical

- ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery.Computer and IT Skills

– comprehensive understanding of all core Microsoft Products, Understanding of databases, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration, configuration of systems for remote supportField Service Processes

- stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality proceduresHealth and Safety

- carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislationsRelevant higher level qualification in Electronic/Electrical EngineeringPrior relevant Field Service experienceWork Conditions

Working time – Monday to Friday. Exceptional weekend working.This position requires the ability to lift and carry assemblies weighing up to 25kg, frequently, and occasionally lift heavier objects with assistanceSince 1992, Omnicell has been committed totransforming pharmacy carethroughoutcomes-centric innovationdesigned to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”Our comprehensive portfolio ofrobotics, smart devices, intelligent software, and expert servicesis helping healthcare facilities worldwideto improve business and clinical outcomesas they move closer to the industry vision of the Autonomous Pharmacy.Our guiding principles inform everything we do:As

Passionate Transformers

, we find a better way to innovate relentlessly.

Being

Mission Driven,

we consistently deliver on our promises.

Our

Entrepreneurial

spirit makes the most of EVERY opportunity for innovation.

Understanding that

Relationships Matter

creates synergies that yield the greatest benefits for all.

Intellectually Curious,

eager to think deeper to learn and improve.

In

Doing the Right Thing

, we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.About The TeamOmnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization''s evolving needs and drive our mission forward.Job Identification: 4289Job Category: Technical Support EngineerPosting Date: 06/02/2025, 3:04 PMJob Schedule: Full timeLocations: London, England, United KingdomBirmingham, England, United KingdomJob Level: ExperiencedAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of ..... full job details .....