Field Engineer

Field EngineerLondon (Hybrid) Our client is a well-established managed service provider supporting financial services firms around the world! They''re cloud-first, closely aligned with Microsoft, and now looking for an experienced Field Engineer to join their London team. The Field Engineer role This is a varied, hands-on Field Engineer position covering desktop, server and cloud support. As a Field Engineer, you''ll spend most of your time at client offices across London. On non-site days, you''ll work alongside the wider service desk team. You''ll need to be able to commute easily into central London. What you''ll be doing as Field Engineer Visiting client sites for both scheduled and ad-hoc onsite support Building strong relationships with client stakeholders and representing the business professionally Handling support requests by phone and email on non-site days Logging all work accurately so colleagues and account managers have up-to-date information on each client''s environment Escalating issues appropriately and sharing knowledge with the wider team What you''ll bring A background with an MSP or IT solutions provider 2+ years in a 2nd line support role, plus at least 1 year as a Field Engineer working across multiple client sites Strong Microsoft 365 skills, including Exchange Online and Outlook administration Experience with Intune, Autopilot and Entra ID Windows Server, Active Directory and virtualisation Networking knowledge across LAN, WAN, VPN and wireless ..... full job details .....