Field Engineer IT Support Apprentice

About The RoleStart your career in telecoms with hands-on experience, industry training, and a nationally recognised qualification!Zappie Communications are looking for a motivated and curious individual to join the team as a Telecoms Engineer Apprentice. This is an exciting opportunity to kick-start your career in a fast-paced, ever-evolving industry. You’ll work alongside experienced engineers to learn how to install, maintain, and repair telecoms systems, while studying towards a recognised qualification.

Training to be provided:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning and Development Coach.

About the role:

The Field Engineer will be responsible for the following duties:

Assisting in the installation, configuration, and maintenance of telecoms

equipment (e.g., broadband, fibre, VoIP, and mobile systems)Supporting fault diagnosis and repair on customer sites or remotelyLearning how to test and commission telecoms services to ensure quality andconnectivityWorking outdoors and indoors in both residential and commercial environmentsFollowing safety procedures and adhering to industry regulationsUsing tools, testing equipment, and software to carry out technical tasksKeeping accurate records and reports of completed workSupporting senior engineers and learning from their expertiseAttending off-the-job training sessions with our apprenticeship training providerWhat are the career prospects at Zappie communications?After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position as a field engineer.

Essential eligibility:

It is essential that the Field Engineer has the following skills and personal qualities:

GCSEs in maths and English with at least a grade C/4A keen interest in telecoms, technology, or engineeringGood problem-solving skills and a hands-on, practical approachWillingness to learn and take on new challengesAbility to work well as part of a team and follow instructionsA full UK driving licence21+ years old for insurance purposesAbout UsFounded in November 2022, Zappie is the fastest-growing telecommunications company in the UK. We provide businesses with everything they need for reliable and efficient communication. Behind every call, every message, and every connection, there’s a dedicated team of individuals who are the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special.

At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything we do.

Company Benefits:

Performance bonuses and Profit Sharing schemeCorporate Social Responsibility programsCompany incentives and events including trips abroad (Iceland, Vegas, Ibiza)Excellent career progression opportunitiesStarbucks card and Love2Shop vouchersRefer-a-friend schemeDiscounted broadband and mobile SIM plansGenerous annual leave package, plus your birthday off each yearDon’t miss out on this excellent opportunity to work within telecommunications; apply for the Field Engineer role ..... full job details .....