Field Care Supervisor

This role is not available for sponsorship.

Nwando Care is looking for an exceptional, compassionate, and experienced individual to join our team as a Field Care Supervisor in the Haringey/Barnet area.

This is a pivotal role that goes beyond typical supervision. You will be the crucial link between our Service Users, our dedicated Carers, and the wider management team. You will blend essential hands-on care with critical clinical and people management, driving the standard of excellence across your patch.

Key Responsibilities: Blending Care and Leadership

Your role is split between direct care delivery and management oversight, ensuring maximum impact:

1. Clinical Leadership & Care Delivery (Minimum 50% of time)

• Assessments & Planning: Conduct comprehensive initial visits, set up robust care packages, and complete all necessary paperwork, including detailed risk assessments for new Service Users.

• Essential Support: Participate in the out-of-hours ‘on-call’ rota alongside other senior staff, ensuring continuous support is available when needed.

2. Team Management & Quality Assurance (QA)

• Mentoring & Training: Introduce Carers to new clients and provide essential practical training to new team members, ensuring they meet Nwando Care’s high standards.

• Supervision & Support: Directly supervise Carers operating within the Haringey/Barnet area and undertake regular Quality Assurance (QA) visits to monitor and review care standards.

• Stakeholder Engagement: Actively participate in service reviews and care conferences with social workers and liaise with other professional colleagues (e.g., Occupational Therapists) to continually review and amend care packages.

3. Communication & Compliance

• Reporting: Be proactive in reporting back to the Care Co-ordinators on any issues concerning the delivery of care, Service User complaints, or resource issues to inform recruitment planning.

• Partnerships: Develop positive, productive relationships with all external agencies involved in our Service Users' care, helping to further the company's reputation and business in the area.

What You Will Need

• Proven experience working within a community care or domiciliary care setting.

• Exceptional organisational and communication skills.

• A compassionate, person-centred approach, grounded in the desire to deliver outstanding care.

• Crucially, you must be a driver with your own vehicle, as travel throughout North London is required for this field-based role.

Benefits

• Car allowance (on top of the salary!)
• 30 days annual leave
• Refer-a-friend scheme
• Monthly lunches on us