Field Based Technician

Field Based Technician Location: Field Based/Ascot Salary: Competitive Hours: Monday to Friday, 9am-5:30pm This field-based role is focused on the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction. This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential. Key Responsibilities Deliver on-site technical support, efficient installations, and hardware repairs Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions Fulfill assigned service projects across the UK Collaborate with the Customer Enrichment Manager on assigned projects and services Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports Submit monthly QA reports Conduct PAT testing (if qualified) Maintain readiness and functionality of loan stock equipment Provide office-based technical support cover during staff absences Troubleshoot collaboratively with colleagues when required Support equipment setup and breakdown for trade shows and events Propose service and hardware improvement ideas as part of a team contribution Ensure responsible handling of ..... full job details .....